Beyond Digital
Building on the work done by the Digital by Design team, we’re helping Stockport Council take human centred design approaches beyond digital, working together to design better end to end services for the citizens of Stockport.
Happy, Sad, Puzzled, Glad
Our work at FutureGov is emotional. Focusing on emotion and the human experience helps us to create value in our outputs and better outcomes for our users. Human emotions are powerful and we want to face each problem one emotional user journey at a time.
Staying Sane in Service Design
We don’t talk enough about headspace and peaks and troughs in service design, but we should.
Design Manchester, Service Jam Days
Think of service design as user experience for life. It’s a way of looking at every interaction, touchpoint and challenge a person might encounter using our services. It’s a way of looking at the whole experience and asking ourselves ‘is this annoying and what can we do to fix it?’
Service Design with Imperial College Healthcare
I put my service design skills to the test with a quality improvement challenge for Imperial College Healthcare NHS Trust, facilitated by the Royal College of Art Service Design department.