Design Manchester, Service Jam Days
Think of service design as user experience for life. It’s a way of looking at every interaction, touchpoint and challenge a person might encounter using our services. It’s a way of looking at the whole experience and asking ourselves ‘is this annoying and what can we do to fix it?’
Service Design with Imperial College Healthcare
I put my service design skills to the test with a quality improvement challenge for Imperial College Healthcare NHS Trust, facilitated by the Royal College of Art Service Design department.